 Service Updates
Date: 27th February 2013 10:10 Disruption to network services We have been notified there may be connectivity problems affecting customers in the UK as such this may cause disruption to services. During this outage your patience is appreciated.
Date: 15th January 2012 Disruption to Network Connections The network providers have proactively advised us that our customer estate may experience some issues when connecting to the GPRS network on Tuesday 15th January 2013 between the hours of 06:45 - 11:00hrs due to essential maintenance. They hope to keep disruption to a minimum.
Date: 23rd November 2012 10:25 Disruption to Thyron Systems We are currently experiencing an outage on our telephone system affecting calls in and out of our building. During this time, please do not hesitate to email our helpdesk This e-mail address is being protected from spambots. You need JavaScript enabled to view it where a member of staff will reply asap. During this outage your patience is appreciated. 12:07 - The system has now restored, thanks for your patience.
Date: 1st November 2012 12:00 Disruption to network services at Olympia, London We have been notified of high congestion affecting customers at the Olympia, London. During this outage your patience is appreciated.
Date: 27th October 2012 Disruption to TMS There appears to be a sporadic problem of customers contacing the TMS (Terminal Management System) for an update. During this time your patience is appreciated. 29th October 2012 - this problem has been resolved.
Date: 12th September 2012 14:00-17:00 Disruption to network services We have been notified of an outage which may affect customers during the hours of 14:00-17:00 today. During this outage your patience is appreciated.
Date: 28th August 2012 11:32 Disruption to Vodafone network services We have been notified of an outage on a basestation near Dorset (DT11) affecting customers who may be at the Dorset Steam Fair event. This may cause disruption to services. During this outage your patience is appreciated. 18:36 - The problem has been resolved, thank you for your patience.
Date: 24th August 2012 12:00 Disruption to Thyron Systems Telephone Lines We are currently experiencing a problem with all telephone lines inbound and outbound. During this time please do not hesitate to email us on This e-mail address is being protected from spambots. You need JavaScript enabled to view it otherwise we appreciate your patience during this outage and apologise for any inconvenience. 13:16 - The problem has been resolved, thank you for your patience.
Date: 18th August 2012 14:00-18:00 approx Disruption to Streamline Acquired services We were notified of an outage affecting any customers banking with Streamline which caused a major uplift in calls to the Thyron Helpdesk over the weekend. The problem at Streamline has since been resolved and we apologise for any inconvenience this caused.
Date: 23rd July 2012 13:30 Disruption to Vodafone network services We have been notified of an outage on a Vodafone cell site in the Powys, Wales region certainly affecting those customers at the Royal Welsh Show. This may cause disruption to services operating through Vodafone. During this outage your patience is appreciated.
Date: 20th July 2012 16:32 Disruption to network services We have been notified certain networks are experiencing issues for customers using sim cards with an 8944555 prefix. As such traffic on networks such as Vodafone, T-Mobile, Orange and O2 are being affected by congestion. This may cause disruption to services. During this outage your patience is appreciated.
Date: 12th July 2012 09:08 Disruption to O2 network services We have been notified O2 are currently experiencing issues in the UK. Please follow link for more information :- http://www.pocket-lint.com/news/46469/o2-outage-uk-july-2012
Date: 6th July 2012 11:08 Disruption to O2 network services We have been notified O2 are experiencing issues on a cell site in the Hampton Court Palace region today. As such traffic on other networks (Vodafone, T-Mobile, Orange) are being affected by congestion. This may cause disruption to services operating through O2. During this outage your patience is appreciated.
Date: 3rd July 2012 10:28 Disruption to O2 network services We have been notified O2 are experiencing issues on a number of cell sites in the UK today. As such traffic on other networks (Vodafone, T-Mobile, Orange) are being affected by congestion. This may cause disruption to services operating through O2. During this outage your patience is appreciated.
Date: 6th June 2012 09:00 Telephone Disruption - update Unfortunately due to some unforeseen circumstances the upgrade of our telephony system has taken a little longer to resolve than initially planned and as such we are still experiencing problems with inbound calls. We would like to apologise to all our customers for any inconvenience caused by this disruption. Should you continue to experience issues contacting our Support Team, please continue to use our emergency number below or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it where a member of the team will return the call as soon as possible. Date: 6th June 2012 09:00 Telephone Disruption In line with improving our communication to our customers we are installing a new telephony system on the 19th and 20th June 2012. During this period we hope the maintenance cause minimal inconvenience to our customers, however should you experience any problems contacting Thyron Systems we have enabled an alternative number which will be available during these two days ONLY. The number is +44 (0) 7837 389 592. Please be aware this emergency number above will not be monitored as from Monday 25th June, and as such all communication should revert to the Thyron Support Centre on 08451 849 766 as usual. Email will not be affected and our email contact remains as This e-mail address is being protected from spambots. You need JavaScript enabled to view it Thank you in advance for your patience Date: 25th May 2012 14:45 Courier (DPD) Bulletin - Olympics Update In readiness for the forthcoming Olympic events, our preferred courier, DPD, has provided notification of possible delays in the London area which may affect our customers during this time. Please follow the link below to confirm if your region will be affected :- http://www.dpd.co.uk/pdf/Postcode-Impact-DPD.pdf
Date: 18th March 2012 13:11 Disruption to Vodafone network services We have been notified of an outage on a Vodafone cell site in the Watford region. This may cause disruption to services operating through Vodafone. During this outage your patience is appreciated.
Date: 22nd February 2012 17:30 Important Systems Update Please be aware due to an important systems update, customers may experience connectivity problems performing TMS updates during 18:00 - 20:00hrs this evening. We apologise in advance of any inconvenience this may cause.
Date: 26th January 2012 10:29 ** O2 outage ** Please be aware we have been advised of an outage on the O2 network affecting the whole of the UK. We are yet to identify the severity of this outage however we shall update you further as and when we are provided more information from O2.
Date: 30th December 2011 13:51 ** O2 outage ** Please be aware there is currently an outage affecting all customers using O2. This issue is intermittentant however is being investigated by O2. Please be patient and we will notify as further updates are provided.
Date: 29th December 2011 09:51 O2 outage We have been informed the O2 network for mobile data is currently experiencing faults. This may affect service if using an O2 sim. Please be patient and we will notify as further updates are provided.
Date: 28th December 2011 12:11 O2 congestion The O2 network appears to be very congested today, we thank you for your patience.
Date: 14th December 2011 13:41 Delayed Deliveries We have been notified by DPD (www.dpd.co.uk) of a delayed delivery service currently affecting the following depots:- Newbury, Swansea, Exeter, London Bridge, West London (NW, W, WD) Southall, Crawley and Scotland however this is due to adverse weather conditions.
Date: 13th December 2011 13:11 Disruption to service We have been notified of an outage affecting all mobile telecommunications in the Bordon, Hampshire region. During this outage your patience is appreciated. Date: 4th November 2011 16:11 Disruption to HSBC Authorisations We have been notified of an outage on HSBC authorisations affecting all customers. This may cause disruption to customers trying to obtain HSBC authorisation codes. During this outage your patience is appreciated. Date: 31st October 2011 11:11 Disruption to Vodafone network services We have been notified of an outage on a Vodafone cell site in the Grimsby region. This may cause disruption to services operating through Vodafone. During this outage your patience is appreciated.
Date: 31st October 2011 11:11 Disruption to Vodafone network services We have been notified of an outage on a Vodafone cell site in the Covent Garden, London region. This may cause disruption to services operating through Vodafone. During this outage your patience is appreciated.
Date: 19th August 2011 15:00 Disruption to Vodafone network services We have been notified of an outage on a Vodafone cell site in the Marsden, Huddersfield region. This may cause disruption to services operating through Vodafone. During this outage your patience is appreciated.
Date: 17th August 2011 15:00 Disruption to Vodafone network services We have been notified of an outage on a Vodafone cell site in the St Albans region. This may cause disruption to services operating through Vodafone. During this outage your patience is appreciated.
Date: 19th July 2011 09:59 Disruption to Vodafone network services We have been notified of an outage on a Vodafone cell site in the Cardiff (CF11) region. This may cause disruption to services operating through Vodafone. During this outage your patience is appreciated. Update as of 4th August 2011: This problem still remains. We apologise for any inconvenience
Date: 5th July 2011 12:24 Disruption to Vodafone network services We have been notified of an outage on a Vodafone cell site in the Windsor/Berkshire region. This may cause disruption to services operating through Vodafone. During this outage your patience is appreciated. Date: 28th June 2011 11:36 Disruption to Vodafone network services We have been notified of an outage on a Vodafone cell site in the Oxford OX27 7QU region. This may cause disruption to services operating through Vodafone. During this outage your patience is appreciated. Date: 23th June 2011 11:30 Congestion on Network We have been notified of congestion on all networks affecting the Ediburgh region in Scotland. This congestion is certainly affecting those customers at the Royal Highland Show. Date: 17th - 19th June 2011 Emails to Thyron Systems Due to essential maintenance, any emails sent to Thyron Systems over this weekend will not be delivered until Monday 20th June. Should customers require assistance during this time, please contact our Customer Support Team on 08451 849 766 where we will gladly help you. We hope this will not cause any inconvenience and thank you for your patience during this time. Date: 10th June 2011 12:25 Outage on Vodafone Network We have been notified of congestion on the Vodafone network affecting the WR13 6NW region. This congestion is certainly affecting those customers at the Three Counties Championship Dog Show. Date: 10th June 2011 1:00 Outage on Vodafone Network We have been notified of an outage on the Vodafone network affecting the IP6 9JS region. This outage may cause disruption to services operating through Vodafone. During this outage your patience is appreciated. Date: 9th June 2011 17:00 Outage on Vodafone Network We have been notified of an outage on the Vodafone network affecting the TR1 2BS region. This outage may cause disruption to services operating through Vodafone. During this outage your patience is appreciated. Date: 7th June 2011 10:45 Outage on Vodafone Network We have been notified of an outage on the Vodafone network affecting the Glamorgan region. This outage may cause disruption to services operating through Vodafone. During this outage your patience is appreciated. Date: 2nd June 2011 09:41 Outage on Vodafone Network We have been notified of an outage on the Vodafone network affecting the South East London region. This outage may cause disruption to services operating through Vodafone. During this outage your patience is appreciated. Date: 1st June 2011 11:25 Congestion on Vodafone Network We have been notified of a show in the Ipswich region which is causing high congestion on the Vodafone basestation. This congestion may cause disruption to services operating through Vodafone. Date: 31st May 2011 13:49 Disruption to Vodafone network services We have been notified of an outage on the Vodafone network in the Southend 'SS1' region. This may cause disruption to services operating through Vodafone. During this outage your patience is appreciated. Date: 31st May 2011 10:32 Disruption to Vodafone network services We have been notified of an outage on the Vodafone network in the London 'N43' region. This may cause disruption to services operating through Vodafone. A planned engineer visit is due on 6th June 2011. During this outage your patience is appreciated.
Date: 27th May 2011 10:19 Disruption to Vodafone network services We have been notified of an outage on a Vodafone cell site in the Watford/Rickmansworth region. This may cause disruption to services operating through Vodafone. During this outage your patience is appreciated. Date: 31st May 2011 @ 10:19 We now have confirmation this problem has been resolved
Date: 26th May 2011 14:21 Disruption to Vodafone network services We have been notified of an outage on a Vodafone cell site in the Nottingham/Derby region. This may cause disruption to services operating through Vodafone. During this outage your patience is appreciated. Date: 31st May 2011 @ 10:19 We now have confirmation this problem has been resolved
Date: 23rd May 2011 14:34 Disruption to Vodafone network services We have been notified of an outage on a Vodafone cell site in the West London region. This may cause disruption to services. During this busy period your patience is appreciated and we fully understand the urgency to resolve this asap. We will endeavour to provide regular updates as we are notified from Vodafone. Date: 24th May 2011 @ 09:00
Date: 11th May 2011 16:31 Disruption to Vodafone network services We have been notified of congestion on the basestation in the Windsor Castle region which may cause disruption to services. During this busy period your patience is appreciated and we fully understand the urgency to resolve this asap. We will endeavour to provide regular updates as we are notified from Vodafone. Date: 12th May 2011 @ 09:00
Date: 28th March 2011 Delivery Schedule over the Easter period Please follow link below to see our couriers limited service over the Easter weekend. This will affect any shipments out of Thyron Systems http://www.dpd.co.uk/about-dpd/delivery_schedule.htm
Disruption to some Gateway services Due to an outage on the BT Gateway, Thyron customers may experience slow authorisations. BT are aware of the issue and whilst we have not been provided with an ETA for resolution, we will aim to keep you updated of any notifications. During this busy period your patience is appreciated and we fully understand the urgency required for resolution. Update at 12:03 - The service should now be restored. We thank customers for their patience during this outage.
Date: 28th February 2011 09:47 Disruption to Vodafone network services We have been notified of a major outage on the Vodafone network which will cause disruption to services. During this busy period your patience is appreciated and we fully understand the urgency to resolve this asap. We will endeavour to provide regular updates as we are notified. Update at 11:10 - Further to the above, all the necessary parts have now been sourced and Vodafone engineers are now onsite replacing the missing equipment and are approximately halfway through doing so. No ETA has been provided for resolution but the Vodafone engineers are working as quickly as they can to restore service. Update at 13:40 - Voice and Data services should now be largely back up and running and it is expected to be back to full capacity later this afternoon. There continues to be issues on both voice and data, specifically in the South West of England as a result of today’s events and these are been worked on as we speak. Update at 16:04 - The problem should now be resolved. We thank customers for their patience during this time.
Date: 16th February 2011 15:06 Disruption to some Vodafone network services The Thyron Systems Support Team are currently experiencing a high volume of calls due to some network services not being immediately available. Should you experience problems please contact Thyron Systems Technical Support on 08451 849 766 where an analyst will assist. During this busy period your patience is appreciated and we fully understand the urgency required. We will endeavour to resolve all issues as soon as possible.
Date: 9th February 2011 12:06 Disruption to GPRS in the Enfield/North London region There is a known outage affecting GPRS customers in the Enfield (EN2) region. This is due to a Vodafone cell site being down in the area. Thyron Systems apologise for any inconvenience this disruption may cause. This issue is being investigated by Vodafone and a further update will be posted shortly. Date: 10th February 2011 @ 09:00 This issue is now resolved
Date: 28th January 2011 11:58 Disruption to GPRS in the Southend region There is a known outage affecting GPRS customers in the Southend (CO15) region. This is due to a Vodafone cell site being down in the area. Thyron Systems apologise for any inconvenience this disruption may cause. This issue is being investigated by Vodafone and a further update will be posted shortly. Date: 29th January 2011 @ 09:00 This issue is now resolved
Date: 15th December 2010 11:10 Deliveries during adverse weather conditions Some areas of Scotland, Newcastle, York and northern England are experiencing delays of up to three days, and deliveries to the rest of the UK may take up to two days longer than usual. As of today DPD (www.dpd.co.uk) is unable to guarantee that parcels sent to Scotland, Newcastle and York will be delivered before Christmas. In addition DPD have a significant backlog of parcels in these depots still awaiting delivery. The recent bad weather has severely impacted parcel delivery services in Scotland and the North East, in addition DPD has unprecedented volumes of parcels being shipped. The two factors combined mean that these depots now have severe delivery backlogs.? DPD are making every possible effort to deliver the backlog of parcels and they have made an industry leading effort to maintain a delivery service even into the worst affected areas. We understand that this announcement will mean disappointment and inconvenience to our customers and we deeply regret that but we are convinced that a policy of openness and honesty regarding this matter is paramount.? DPD delivery services to the rest of the country will continue, and collections from Scotland, Newcastle and York for delivery outside of these areas will continue.? Date: 29th December 2010 @ 10:16 A full service has now been resumed
Date: 3rd December 2010 15:30 Disruption to GPRS There is a known outage affecting GPRS customers in the Milton Keynes region. Thyron Systems apologise for any inconvenience this disruption may cause. This issue is being investigated by Vodafone and a further update will be posted shortly. Date: 4th December 2010 @ 17:32 This issue should now be resolved.
Date: 29th/30th November 2010 Our courier, DPD (www.dpd.co.uk) have informed us of severe weather conditions which have disrupted both deliveries and collections across the country. Despite these conditions DPD will continue to attempt delivery and collection wherever possible. Below you will find details of the areas and postcodes that have been particularly affected by recent weather conditions:
Date: 11th November 2010 11:29 HBOS HBOS have advised us their phone lines are extremely busy today.
Date: 10th November 2010 14:45 Barclaycard MAC Resets Thyron Systems have been informed there is an issue with Barclaycard systems and as a result MAC KEY resets will not be possible till tomorrow (Thursday 11th November).
Date: 22nd October 2010 10:55 Power Cut Thyron Systems experienced a disruption to power and telephone lines between 10:50-11:00 this morning. Full service has now been resumed.
Date: 22nd October 2010 09:27 Issue with O2 network We have had confirmation of an outage on the O2 network affecting any merchants using the O2 data network. At present we have no ETA for this outage however please monitor this webpage closely for further updates. Date: 22nd October 2010 11:01 This issue should now be resolved Date: 3rd September 2010 10:39 Issue with Lloyds gateway We have had confirmation of an outage on the gateway to Lloyds TSB. This will affect any merchants authorising to Lloyds or BOS. At present we have no ETA for this outage however please monitor this page closely for further updates. Date: 3rd September 2010 @ 15:32 This issue has now been resolved
Date: 19th August 2010 10:41 Disruption to GPRS Signal in Motherwell. Scotland region There is currently an outage on the Vodafone Cell in the Motherwell, Scotland region. This will affect GPRS signal coverage in the area. Thyron Systems apologise for any inconvenience this disruption may cause. This issue is being investigated and a further update will be posted shortly. Date: 21st August 2010 @ 11:00 This issue has now been resolved
Date: 6th August 2010 14:56 Disruption to GPRS Signal in Stroud, Gloucestershire region There is currently high congestion on the basestation in the Stroud, Gloucestershire region. This will affect GPRS signal coverage in the area. Thyron Systems apologise for any inconvenience this disruption may cause. This issue is being investigated and a further update will be posted shortly. Date: 8th August 2010 @ 16:08 This issue has now been resolved
Date: 26th July 2010 11:19 Disruption to GPRS Signal in Shepton Mallet (BA4) Area There is currently an outage on the basestation in the Shepton Mallet (BA4) region. This will affect GPRS signal coverage in the area. Thyron Systems apologise for any inconvenience this disruption may cause. This issue is being investigated and a further update will be posted shortly. Date: 27th July 2010 @ 17:18 This issue has now been resolved
Date: 23rd July 2010 09:25 Disruption to GPRS Signal in Warwickshire Area There is high congestion on the basestation in the Warwickshire region. This could affect GPRS signal coverage in the area. Date: 26th July 2010 @ 11:18 This issue has now been resolved
Date: 21st July 2010 10:25 Disruption to GPRS There is a known outage affecting GPRS customers in the London and Hertfordshire regions. Thyron Systems apologise for any inconvenience this disruption may cause. This issue is being investigated and a further update will be posted shortly. 14:25 This issue has now been resolved
Date: 04th June 2010 11:05 Disruption to HSBC Authorisations There is a known outage affecting authorisations via HSBC only. Thyron Systems apologise for any inconvenience this disruption may cause. This issue is being investigated and a further update will be posted shortly. 11:35 This issue has now been resolved
Date: 13th May 2010 14:45 Disruption to Amex via HSBC There is a known outage affecting American Express authorisations via HSBC only. This will not affect Visa and Mastercard transactions. Thyron Systems apologise for any inconvenience this disruption may cause. This issue is being investigated and a further update will be posted shortly. 16:07 This issue has now been resolved.
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